LINK 1.5

In service initiatives, customer satisfaction has now made way for customer gratification or indulgence as professionally run companies take special efforts to this effect, and that sums up the importance of customers or the customer care for a service firm. To bolster the customer care activities, Acumen Response 3.2 has integrated many features to ensure customer is well cared.

Supported Business
  • Computer Hardware Sales/Support
  • Consumer electronics appliances after sale support
  • Hardware- Heavy Electrical/ Electronics
  • /Building materials
  • Boutiques
  • Luggage and bags
  • Cell phones sales/service enterprises
  • Optical showrooms
  • Functionalities
  • Single User, Double User & Multi User
  • Multi Currency, Multi branch
  • Easy and flexible to operate
  • Highly robust and secure to prevent pilferage and fraud.
  • Improved Customer Service and Satisfaction
  • Higher Operational Efficiency
  • Analyze competition and help formulate strategies to win against them.
  • Low operating cost
  • Features
  • Service calls management
  • AMC/Warranty management
  • Service bill generation
  • Third party service management
  • Replacement and standby management
  • Business Intelligence or MIS Reports
  • ADD on Features
  • Online technology
  • Cost centre accounting
  • Staff - shift management in payroll.